This document outlines Indonesia Specialty Coffee's shipping, logistics, and payment terms for export and wholesale customers. By placing a confirmed purchase order through specialtycoffee.id or via our sales team, you accept these terms together with the ISC Terms & Conditions.
Custom Incoterms, payment schedules, or volume agreements may be negotiated for long-term partners and are documented in a separate Sales Contract or Pro-Forma Invoice.
Scope & Coverage
Indonesia Specialty Coffee ships green coffee beans, micro-lots, and roasted samples from Indonesia's origin regions — Aceh Gayo, North Sumatra (Mandheling, Sidikalang), West Sumatra, Java, Bali, Flores Bajawa, Toraja, Papua, and Lampung Robusta — to roasters and importers worldwide.
- Minimum order quantity (MOQ): 1 metric ton per origin / grade
- Micro-lot & competition lots: smaller volumes available, subject to availability
- Sample bag (250–500g): freight at buyer's cost or DDP if requested
- LCL consolidation: available for mixed-origin shipments
Origin & Loading Ports
All ISC shipments originate from Indonesia. Loading port depends on the origin warehouse and shipment volume.
| Loading Port | Origin Served | Typical Lanes |
|---|---|---|
| Belawan (Medan) | Aceh Gayo, North Sumatra, Mandheling, Sidikalang | EU, US East Coast, Middle East |
| Teluk Bayur (Padang) | West Sumatra, Solok, Kerinci | Asia, EU |
| Panjang (Lampung) | Lampung Robusta | EU, Asia, Middle East |
| Tanjung Priok (Jakarta) | Java & consolidated origins | Worldwide |
| Tanjung Perak (Surabaya) | East Java & Bali / NTT / Flores | Asia, Australia |
| Makassar | Sulawesi Toraja, Kalosi | Asia, Australia, EU |
Lead Time & Processing
| Stage | Standard Lead Time | Notes |
|---|---|---|
| Sample preparation | 3–5 working days | From cupping request approval |
| Sample courier transit | 5–10 days | DHL / FedEx Express |
| Contract & deposit | 1–3 days | After PFI sign-off & T/T receipt |
| Production & sorting | 14–28 days | Depending on origin, volume & spec |
| QC & stuffing | 3–5 days | Prior to vessel cut-off |
| Ocean transit (FCL) | 20–45 days | Lane-dependent |
Logistics Partners
ISC works with bonded forwarders and shipping lines experienced in specialty coffee commodity export. Final carrier is nominated by ISC (CIF / CFR / DDP) or by the buyer (FOB / EXW).
- Shipping lines: Maersk, MSC, CMA CGM, ONE, Evergreen, Hapag-Lloyd
- Forwarders: Kuehne+Nagel, DSV, Expeditors, Yusen Logistics, local NVOCC
- Express (samples & roasted): DHL, FedEx, UPS, Aramex
- Indonesian customs broker: licensed PPJK partner
Incoterms 2020
ISC trades under Incoterms® 2020. The Pro-Forma Invoice and Sales Contract specify the named Incoterm and place / port. Cost, risk, and obligation responsibilities follow official ICC rules.
Ex Works (Origin Warehouse)
Buyer collects goods at our origin warehouse. Export, freight, insurance, and import duties are buyer's responsibility.
Free Carrier
ISC delivers goods, cleared for export, to the carrier at the named place. Risk transfers at handover.
Free On Board (Loading Port)
ISC delivers goods on board the vessel nominated by buyer (e.g. FOB Belawan, FOB Tanjung Priok). Buyer arranges freight & insurance.
Cost & Freight
ISC arranges and pays ocean freight to named destination port. Risk transfers at origin. Insurance & import clearance: buyer.
Cost, Insurance & Freight
CFR plus minimum marine cargo insurance arranged by ISC. Standard for first-time export partnerships.
Carriage & Insurance Paid To
ISC arranges carriage & insurance (110% CIF value) to the named place at destination. Suited to multimodal transport.
Delivered At Place
ISC delivers goods ready for unloading at the named destination. Import duties & clearance handled by buyer.
Delivered Duty Paid
Full-service door delivery. ISC bears all costs including freight, insurance, import duties, and destination clearance. On request.
Payment Terms
All export invoices are denominated in USD. IDR or EUR invoicing is available by prior agreement. Bank charges outside Indonesia are borne by the buyer.
| Method | Schedule | Applicable To |
|---|---|---|
| T/T (Wire Transfer) | 30% advance · 70% before B/L release | Standard for new buyers |
| T/T against documents | 100% upon scan of B/L & docs | Trusted long-term buyers |
| L/C at Sight | Irrevocable, confirmed, transferable | Orders > USD 50,000 |
| L/C Usance | 30 / 60 / 90 days after sight | Negotiated case by case |
| D/P (Documents against Payment) | 100% on receipt of documents | Long-term partners only |
| Open account | Net 30 / 45 / 60 | Approved repeat buyers with credit limit |
Banking details
Beneficiary banking details, SWIFT code, and intermediary bank information are provided on each Pro-Forma Invoice. ISC will never request payment to a personal account — verify any change in writing on ISC letterhead.
Export Documentation
- Commercial Invoice & Packing List
- Bill of Lading (B/L) / Air Waybill (AWB)
- Certificate of Origin (Form A / E / AK / IK depending on FTA)
- Phytosanitary Certificate (Indonesian Quarantine Authority)
- Fumigation Certificate (methyl bromide / phosphine)
- ICO Certificate of Origin
- Weight Note & Quality Certificate (cupping score, defects, moisture, water activity)
- Insurance Policy (CIF / CIP)
Additional documents (FSC, Rainforest Alliance, Organic, Fair Trade, EU-DR due-diligence statement) are issued upon request and may carry certification fees.
Insurance & Risk of Loss
Marine cargo insurance follows the Institute Cargo Clauses (ICC) A / B / C of the Lloyd's Market Association.
- CIF / CIP: ISC arranges ICC (C) at minimum 110% of invoice value
- Upgrade to ICC (A) available at additional premium
- FOB / FCA / EXW: insurance is buyer's responsibility
- Risk transfers per the Incoterm in the Sales Contract
Claims, Damage & Disputes
Any claim regarding quality, quantity, or condition must be notified in writing within 14 days of cargo arrival at destination port, accompanied by:
- Survey report from an independent SGS / Cotecna / Intertek surveyor
- Photographic evidence of cargo, container seal, and packaging
- Container number, seal number, and B/L reference
- Retained sealed sample of the disputed lot
Quality disputes are referred to an SCA-certified Q-Grader. Disputes unresolved amicably are settled by arbitration under BANI (Badan Arbitrase Nasional Indonesia) rules in Jakarta, in English, under Indonesian law.
Contact & Trade Desk
For quotations, contract drafting, sample requests, and shipment status, reach our Trade desk through the channels below.