Welcome to Indonesia Specialty Coffee. These Terms & Conditions ("Terms") form a binding agreement between you and Indonesia Specialty Coffee ("we", "us", "our") governing your access to and use of specialtycoffee.id, including every product, service, and resource we publish through this site.
By accessing, browsing, registering, or completing a purchase, you confirm that you have read, understood, and agreed to these Terms in full. If any part is unacceptable to you, please discontinue use of the site.
Acceptance of Terms
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Indonesia Specialty Coffee. We may amend these Terms from time to time to reflect changes in our services, applicable law, or business operations.
Material updates will be posted on this page with a fresh "Last updated" date. Your continued use of the site after such updates indicates your acceptance of the revised Terms.
Eligibility & Account
To purchase from Indonesia Specialty Coffee or to access protected features, you must be at least 18 years of age and legally capable of entering into a binding contract under Indonesian law. If you are buying on behalf of a company, you confirm you are authorised to bind that company.
Account responsibilities
- Provide accurate, current, and complete information at registration
- Keep your password confidential and your account secure
- Accept full responsibility for all activity performed under your account
- Notify us promptly of any unauthorised access or security incident
Use of the Site
You agree to use the site solely for lawful purposes and in a manner that does not infringe the rights of any third party. You will not interfere with the security or performance of the site, attempt to gain unauthorised access, or use any automated tools to extract data without our prior written consent.
Products & Sourcing
Indonesia Specialty Coffee curates and trades coffee sourced directly from farmers and cooperatives across the archipelago — Aceh Gayo, Java Preanger, Bali Kintamani, Mandheling, Toraja, Flores, and beyond. Because coffee is an agricultural product, minor variations in sensory profile, moisture, or defect count may occur between lots and harvests.
We endeavour to publish accurate cupping notes, processing details, and origin information. Where you require specific certifications (organic, Rainforest Alliance, etc.), please request documentation in writing before ordering.
Orders & Payment
Each order placed through the site constitutes an offer to purchase, which we may accept or decline at our discretion. An order is considered confirmed once payment has cleared and we have issued an order confirmation by email.
- Prices are quoted in IDR or USD as displayed at checkout
- Bank transfer, QRIS, e-wallets, and major card networks are accepted
- For wholesale or export orders, separate commercial terms may apply
- Pricing errors permit us to cancel and refund any affected order
Shipping & Export
Domestic orders are dispatched within 1–3 business days. International export orders require additional preparation time for documentation (phytosanitary certificate, certificate of origin, export licence) and customs clearance. Estimated lead times will be confirmed in your sales contract.
Title and risk of loss pass to you upon delivery to the carrier under Incoterms agreed for that shipment. Customs duties, taxes, and import charges at the destination are the buyer's responsibility unless otherwise agreed in writing.
Returns & Quality Claims
Quality is our standard. If your shipment is damaged, defective, or materially different from the sample provided, please notify us within 5 business days of receipt with photographic evidence and, if possible, retained samples.
- We may offer replacement, store credit, or refund at our discretion
- Quality claims must reference the lot number on the original packaging
- Roasted coffee that has been opened cannot be returned unless defective
- Custom roast and bulk green orders are non-refundable once shipped
Intellectual Property
All content on specialtycoffee.id — including text, photography, cupping notes, infographics, logos, and software — is the property of Indonesia Specialty Coffee or its licensors and is protected by Indonesian and international intellectual property law.
You may not reproduce, modify, distribute, or commercially exploit our content without prior written permission, except for limited personal or editorial reference with proper attribution.
User Content
When you submit reviews, testimonials, or comments through our site, you retain ownership but grant Indonesia Specialty Coffee a royalty-free, worldwide licence to use, reproduce, and display such content in connection with our business.
You warrant that your submissions do not infringe third-party rights and do not contain unlawful, defamatory, or harmful material.
Prohibited Conduct
- Using the site for any unlawful or fraudulent purpose
- Uploading viruses, malware, or harmful code
- Misrepresenting yourself or your affiliation
- Scraping or harvesting data without our written consent
- Interfering with site security or other users' enjoyment
Disclaimer & Warranty
The site and all content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, Indonesia Specialty Coffee and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or business opportunity, arising out of your use of the site or any product purchased.
Our total aggregate liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Indonesia Specialty Coffee, its affiliates, directors, employees, and partners from any claim, loss, or expense (including reasonable legal fees) arising from your use of the site, your breach of these Terms, or your violation of any third-party right.
Changes to These Terms
We may revise these Terms periodically to reflect changes in our practices, applicable law, or commercial needs. Continued use of the site after updates constitutes acceptance of the revised Terms.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Disputes shall first be addressed through good-faith negotiation, then escalated to the competent courts of Jakarta where amicable resolution cannot be reached within 30 days.
Contact Us
For any inquiry related to these Terms, our products, or your obligations as a user, please reach our team using the contact details below.